INFRABIT
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24/7 multilingual operations · Live across 3 continents

Conversations that
convert. Service that
scales.

INFRABIT runs your call center, BPO, customer support and lead generation — with trained agents, enterprise tooling and the kind of obsessive performance discipline that turns every interaction into measurable growth.

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0Calls handled / year
0Trained agents
0Avg. CSAT score
Live Operations
Live
Calls / hr
1,284 ▲ 12%
CSAT
96.4% ▲ 1.2%
AHT
3m 42s ▼ 8%
Leads / day
512 ▲ 18%
Hourly volume
AK
SR
JM
FN
+82
86 agents onlineAcross 4 queues
All SLAs met
< 20s pickupAvg. response time
Inbound SupportOutbound SalesLead GenerationLive Chat & EmailBack-Office BPOAppointment SettingMultilingual Helpdesk Inbound SupportOutbound SalesLead GenerationLive Chat & EmailBack-Office BPOAppointment SettingMultilingual Helpdesk
Call center operations
Operations partner you can scale withFrom a single seat to a multi-site, multi-channel program — INFRABIT moves with you.
About INFRABIT

Premium outsourcing for brands that won't settle for average

We design, staff and run customer-facing and back-office operations for ambitious businesses around the world.

Voice, chat, email, social, outbound — wherever your customers reach out, INFRABIT shows up trained, on-brand and KPI-driven.

24/7 / 365Always-on global coverage
15+ languagesNative & near-native fluency
ISO & GDPR readyEnterprise-grade compliance
Performance-ledTied to your KPIs, not ours
Our Services

Four core capabilities.
One seamless partner.

Plug us into one channel or hand over the entire operation.

01

Call Center

Inbound and outbound voice operations engineered for speed, accuracy and a brand experience your customers actually thank you for.

  • 24/7 inbound coverage
  • Outbound & appointment setting
  • Quality & call monitoring
Learn more
02

BPO Services

Take the back-office work off your plate — data, processing, finance ops, content moderation and more, run by trained, secure teams.

  • Data entry & processing
  • Finance & accounting ops
  • Content moderation & QA
Learn more
03

Customer Service

Omnichannel CX — voice, chat, email, social and self-serve — delivered with empathy, on-brand tone and obsessive consistency.

  • Live chat & email helpdesk
  • Social & community support
  • Tier-1 to tier-3 escalation
Learn more
04

Lead Generation

B2B and B2C pipeline — researched, qualified and warmed up. Real conversations with real prospects, ready for your closers.

  • Targeted prospecting & outreach
  • Appointment setting (SQL/MQL)
  • CRM integration & nurture
Learn more
Why INFRABIT

Outsourced operations,
in-house obsession.

We don't just answer your calls — we own your KPIs.

24/7 Global Coverage

Around-the-clock operations across multiple time zones — your customers never wait.

Multilingual Agents

15+ languages with native fluency so you can serve every market without compromising quality.

Industry-Trained Teams

Agents trained on your industry, your products and your tone — always on-brand from day one.

Enterprise Security

ISO-aligned operations, GDPR-ready workflows and encrypted infrastructure baked in.

Transparent Reporting

Real-time dashboards, weekly scorecards and senior reviews — you always know where KPIs stand.

Rapid Ramp-Up

From kick-off to go-live in weeks — with scalable seat capacity when demand spikes.

0
Calls handled / year
0
Trained agents
0
Avg. CSAT
0
Languages supported
How We Engage

Live in weeks.
Optimised forever.

A proven four-stage model that gets your operations live fast.

Discovery

We map your goals, KPIs, channels and pain points — and architect the right team and stack.

Team Build

We recruit, vet and train agents on your brand, products and tone — backed by senior leads.

Onboard & Go-Live

Scripts, knowledge bases, integrations and QA in place. Pilot, refine, then scale to full volume.

Operate & Optimise

Daily ops, weekly reviews and continuous improvement — driving CSAT and conversion up.

Industries We Serve

Built for businesses
that don't slow down.

E-commerce
SaaS & Tech
Fintech
Healthcare
Real Estate
Telecom
Client Stories

Trusted by teams that
refuse to compromise.

INFRABIT took over our customer support in under six weeks and our CSAT jumped from 81% to 96%. They feel like part of our own team — sharp, on-brand and proactive.

SM
Sara M.Head of CX · D2C Retail

Their lead-gen team booked us 4× the qualified meetings we were getting in-house, at half the cost. Reporting is clear, conversations are real — no spam, no noise.

RH
Ravi H.VP Sales · B2B SaaS

We handed INFRABIT our entire back-office data processing. Turnaround time dropped by 60% and error rates are near zero. Genuinely impressive operation.

LK
Leila K.COO · Fintech Scale-up
Get In Touch

Ready to scale
your operations?

Tell us about your current setup, your goals and your timeline. We'll come back with a tailored proposal in 48 hours.

(+44) 20 0000 0000Mon–Fri, 9am–6pm GMT
hello@infrabit.techWe reply within one business day
1 Example Street, LondonEC1A 0AA, United Kingdom

Request a consultation

Tell us what you need — we'll be in touch within 48 hours.

No commitment. We'll propose a tailored solution within 48 hours.

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